Frequently Asked Questions

 

WHO TO CONTACT?

To get the answers you need, please email info@angelicahoyos.com

Customer Support Hours: 9 am - 5:30 pm Eastern Standard Monday-Friday.

 

 

WHEN WILL I RECEIVE MY ORDER?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

COVID-19 DELAYS?

We are currently facing a 9 business day delay for most of our orders (15 business days total production for most prints). Our team is diligently working to get orders out. We are working as efficiently as possible while following required guidelines to ensure the safety of our workers. 

RETURNS AND REFUNDS

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact orders@angelicahoyos.com

CAN I CANCEL MY ORDER?

Unless your order has already gone into production you can cancel it. Please contact orders@angelicahoyos.com as soon as possible if you need to cancel your order.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Processing a refund can take up to 7-10 business days.

HOW DO I RETURN MY PACKAGE?

For a refund or replacement, please email orders@angelicahoyos.com

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See our shipping information for full details.

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